Support
Find help fast.
Search FAQ by account, billing, data, or reliability. Contact support when the issue needs account-specific help.
Updates
Looking for product updates?
Open Updates for product changes and incident notes.
Account
Sign-in, email, and session help.
Billing
Plans, receipts, checkout, and cancellations.
How do I choose the right plan?Start on Free. Move to Pro when you need higher limits or priority processing.How do I change or cancel my subscription?Use the billing portal to change your plan, payment method, or cancellation.How do receipts and refunds work?Stripe sends receipts and invoices. Refunds are reviewed case by case.
Data
Missing clips, exports, deletion, and data questions.
Reliability
Failed captures, delays, empty results, and request IDs.
Where are service status and incident updates posted?Check Updates when an outage or billing issue affects more than one account.How do I troubleshoot failed captures?Reopen the app you used, sign in again if needed, and retry before you contact support.Why are my search results empty?Check the clip first, then try search again after indexing catches up.
Need account-specific help?
Email quontext@femto.work with your sign-in email, approximate time, and any Clip ID or request ID you have.