Try these checks before support.

Start here

If you can still retry the action, stay in Docs first.

Notice

Use Support when the issue depends on your account, billing, or saved data.

Run these checks first

Start with the most common paths.

1. 1

   Troubleshoot failed captures

   Reconnect the app first, then collect request details if it still fails.

   Open article
2. 2

   Find missing clips

   Check Clips before you assume the save failed.

   Open article
3. 3

   Handle empty search results

   Confirm the clip first, then try search again after indexing finishes.

   Open article

When to switch to Support

Move to Support when the issue is no longer explained by setup or processing lag.

1. 1

   The same failure repeats after reconnecting the Client and retrying the Capture.

2. 2

   The Clip never appears in the Clips list after the expected processing window.

3. 3

   You have a request ID, Clip ID, or checkout timestamp that points to an account-specific failure.

Related destinations

Open one of these pages when you know the issue type.